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Sustainability through Service - Perspectives, Concepts and Examples
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Sustainability through Service - Perspectives, Concepts and Examples
von: Adi Wolfson, Shlomo Mark, Patrick M. Martin, Dorith Tavor
Springer-Verlag, 2014
ISBN: 9783319129648
91 Seiten, Download: 3422 KB
 
Format:  PDF
geeignet für: Apple iPad, Android Tablet PC's Online-Lesen PC, MAC, Laptop

Typ: B (paralleler Zugriff)

 

 
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Inhaltsverzeichnis

  Preface 6  
  Contents 7  
  1 Sustainability 9  
     Abstract 9  
     1.1 Background 9  
     1.2 Sustainability Science 13  
     1.3 Sustainability Measures 14  
        1.3.1 Measures 14  
        1.3.2 Sustainability Assessment 17  
     References 19  
  2 Service 22  
     Abstract 22  
     2.1 Definition 22  
     2.2 Service Characteristics 23  
     2.3 Service Structure 25  
     2.4 Service Design Methodologies 26  
     2.5 Service Delivery and Use 26  
     2.6 Value Creation 27  
     2.7 Behavioral and Technological Aspects of Service 29  
     2.8 Service Card 29  
     2.9 Service Performance: Measures and Indicators 30  
     2.10 The Service Sector 32  
     2.11 Service-Dominant-Logic 33  
     2.12 Service Science 34  
     References 35  
  3 Sustainability and Service 37  
     Abstract 37  
     3.1 Why the Service Sector? 37  
     3.2 Ecosystem Services 38  
     3.3 Environmental Services 38  
     3.4 Environmentally Friendly or Green Services 41  
     3.5 Products-Service Systems (PSS) 43  
        3.5.1 Classification of PSS 44  
     3.6 Clean Service (CleanServ) 46  
     3.7 Sustainable Services 50  
        3.7.1 Nature Mimicry Approach 51  
        3.7.2 Principles 52  
     References 53  
  4 Assessing Sustainable Services 55  
     Abstract 55  
     4.1 Decision-Making Process 55  
     4.2 Assessment of Service’s Sustainability 56  
     4.3 Macro-level: Methodology, Model and Measures 58  
        4.3.1 Bee-Factor 59  
     4.4 Micro-level: Methodology, Model and Measures 61  
        4.4.1 Quantity Measures 63  
        4.4.2 Quality Measures 63  
     References 64  
  5 Examples 65  
     Abstract 65  
     5.1 Introduction 65  
     5.2 Gasoline Filling Station 66  
     5.3 Money Transactions 68  
     5.4 Music Market 70  
     5.5 Transport 72  
     5.6 Labeling 76  
     References 77  
  6 Sustainability as a Service 79  
     Abstract 79  
     6.1 Definition 79  
     6.2 Design and Development of Sustainability as a Service 81  
        6.2.1 Provider and Customer 82  
        6.2.2 Value 82  
     6.3 Examples 84  
        6.3.1 Research 84  
        6.3.2 Labeling 86  
        6.3.3 Online Monitoring and Presentation System 87  
     References 91  


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